Overview
Front Desk Agent Jobs in New York, NY at The Ludlow Hotel
The Ludlow Hotel is looking for a full-time front desk agent to join our evening team, 40 hours per week. You will be responsible for handling all duties of the front desk, including but not limited to assisting guests with their reservations and concierge requests, logging and tracking deliveries and packages and quickly responding to guest queries. The schedule will vary from week to week; flexible availability including holidays and weekends is a requirement. Saturdays & Sundays are a must. After 90 days in the position, you will be eligible for health, dental, and vision insurance with a standard employee contribution.
Required Skills & Qualifications:
- High school diploma or equivalent
- Customer service oriented
- Ability to maintain a sense of organization & prioritize in a busy environment
- Comfortable interacting and engaging in conversation
- Flexible schedule to include weekends & holidays as dictated by business demands
- Multi-lingual skills highly desirable
- Previous hotel & hospitality experience highly desirable
General Duties:
- To provide first class Front Office customer service, and to endeavor to exceed customers’ needs & expectations
- To be fully competent using the Micros Opera system.
- To be well groomed at all times and adhere to uniform standards.
- To arrive at work on time for your shift as scheduled.
- To assist in resolving customer concerns & complaints in a timely fashion.
- To maintain regular & effective communication within the team by using the Logbook, traces system, meetings & e-mail.
The Ludlow is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Job Type: Full-time
Pay: $22.00 – $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Agent
Company: The Ludlow Hotel
Location: New York, NY
Category:
