Overview
Emergency Communications Officer Jobs in Pocatello, ID at Pocatello Fire Department
Title: Emergency Communications Officer
Company: Pocatello Fire Department
Location: Pocatello, ID
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2532247
#### Job Description {#job-description role="heading" aria-level="2" uw-rm-heading="level"}
The Emergency Communications Officer (ECO) receives and processes
emergency and non-emergency calls, dispatches police, fire, medical,
enters court paperwork and prioritizes and responds to requests from the
public, responders, and administration.
The ECO as a call taker will use multi-line telephone systems to handle
incoming 911, non-emergency, and administrative lines. The ECO obtains
information from callers and enters information into computer for triage
and dissemination to responders. During medical emergencies ECOs will
use approved scripted call taking methods to provide live saving
instructions when needed, emergency medical dispatching (EMD). ECOs are
trained in EMD through International Academies of Emergency Dispatch
(IAED). Call takers use variety different software program to provide
high level of service to the community.
The ECO will evaluate and prioritize requests for emergency and
non-emergency services from the public, police, fire and emergency
medical services agencies.
ECOs monitor, and relay information to responders using radio and
computer. ECOs dispatch units for police, fire and medical response.
Radio Traffic is monitored and logged to document location, call
information, activity and the requests of responders.
The job requires the ability to maintain a collaborative and cooperative
working relationship with elected and appointed officials, other City
employees, other organizations, and the general public.
The communication center is staffed 24/7 with minimum staffing
Requirements. Shift Work Is Required Including Nights, Weekends And
holidays. The work schedule is 40hr work week either ten-hour shifts
(Mon-Thurs) or twelve hour plus four hours (Fri-Sun + 4hr shift during
week).
- ECOs that have completed training, introductory period, and acquired
all EMD, NCIC/Ilets, and POST certifications are eligible for an IAED
ACE pay incentive by continuing to meet or exceed IAED ACE Standards of
Performance. If performance falls below established standards of
performance, the ECO will no longer be eligible for incentive. Employees
will be assessed on a quarterly basis; any necessary changes will be
applied at the beginning of each quarter with IAED ACE reporting cycles.
Standards are set by IAED and will be provided to all ECOs as updates
occur.*
The applicant is subject to Idaho POST Rules for Eligibility, IDAPA
11.11.01-055 (01-08).
**HIRING REQUIREMENTS**
- High school diploma or GED; and
- Customer service experience in stressful situations is helpful;
- Successful completion of Police Department background check, CVSA,
and drug screening is required;
Subject to Idaho POST Rule for Eligibility, IDAPA 11.11.01-055
(01-08).
- This section includes prior marijuana use.
**Certifications Required within Three (3) Months (Training Provided)**
- Idaho Law Enforcement Teletype System (ILETS)
- NCIC Certification
**Certifications Required within Four (4) Months (Training Provided)**
- Emergency Medical Dispatch Certification
- CPR Certification
- Certifications Required within Eighteen (18) Months (Training
Provided)**
- Idaho POST Certification
- Out of State POST Certifications are subject to Idaho POST Challenge
rule. IDAPA 11.11.01-059
An equivalent combination of education and experience that provides the
Required Skills, Knowledge And Abilities To Successfully Perform The
essential functions of the position may be considered.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Receives, evaluates and prioritizes requests for emergency and
non-emergency service from the public, police, fire and emergency
medical services agencies and other callers, determines the nature,
location of the incident and other related information. Dispatches fire
units, police units, ambulances and other necessary emergency and
nonemergency equipment and personnel to aid responders in the field or
the general public. Prioritizes calls in accordance with established
policies and procedures and enters the request into the
computer-assisted dispatch system. Maintains telephone contact with
callers in evolving situations until the arrival of personnel who take
control of the incident.
Handles calls that require calming emotionally upset individuals,
responding to irate and abusive callers, and assisting callers with
communication challenges. Determines from phrasing, vocal stress and
level of cooperation the condition of the caller to provide a proper
level of response to ensure the safety of the caller and responders.
Enters information into and retrieves information from computer and
files; to assist officers with investigations Maintains accurate log of
calls, activities, reports, request and related information. Retrieves
and provides information from the National Crime Information Center
(NCIC) to requesting field units.
Keeps immediate supervisor and designate
