Overview
Deputy Legal Director/ Director, Center for Democracy Jobs in New York, NY at ACLU
Job description
POSITION: Bilingual Intake Specialist
DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch
REPORTS TO: Christopher Neighbours, Call Center Manager
UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project
LOCATION: 7 Winthrop Square Boston Ma/ Remote (Massachusetts)
HOURLY WAGE: $27.48 per hour
This is a permanent, full-time staff position at the Call Center. Candidate must reside in Massachusetts and must have access to a secure internet connection.
This position requires fluency in English and another language. Please be advised that selected candidates will be required to take a Language Proficiency exam.
Please visit the following website to apply: https://vlpprobono.wufoo.com/forms/bilingual-intake-specialist-m1exzb8t07kmkyy
This application will remain open until the position has been filled.
SUMMARY OF POSITION: 
Eastern Region Legal Intake (ERLI) is a project of VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives nearly 15,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services of ERLI and its staff, many of these residents may go without assistance.
ERLI is seeking a full-time Bilingual Intake Specialist to answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and data entry. The Intake Specialist will receive ongoing training in standard procedures, customer service, data entry, and specialized legal education in order to provide the highest level of legal information, referrals, and advice under the supervision of a manager and attorney.
QUALIFICATIONS:
REQUIRED EDUCATION/TRAINING:
High School/GED Diploma 
Fluency in English and Spanish
Proficiency in Microsoft Office Suite 
REQUIRED KNOWLEDGE/EXPERIENCE
At least 1 year of call center experience or telephone customer service experience 
At least 1 year of data entry experience and/or intake-related experience   
PREFERRED KNOWLEDGE/EXPERIENCE:
Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
Prior intake experience
Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.
REQUIRED MENTAL ABILITIES/SKILLS:
Strong verbal and written communication skills, including strong data entry and typing skills 
Ability to learn and retain new information quickly 
Strong interpersonal skills 
Strong organizational and time management skills 
Ability to excel working independently and within a team 
Ability to learn and navigate computer, case management, software, and phone systems 
Ability to be flexible and adapt to various client situations and changes in program procedures 
Ability to manage stress and identify self-care as needed 
High level of attention to detail and accuracy 
Ability to analyze and problem solve quickly 
REQUIRED PHYSICAL ABILITIES/SKILLS:
Strong ability to navigate computer, software, internet, and phone systems 
Ability to effectively and efficiently communicate over the phone and email
ESSENTIAL FUNCTIONS INCLUDE:
Conduct intakes by phone on the ERLI queue and respond to online intake requests for legal assistance
Apply legal training to client’s case facts and provide accurate information, referral, or legal advice under the supervision of the manager and supervising attorney 
Utilize case management database to document case facts and prepare case files for daily supervisor review 
Schedule clients for advice calls and conduct advice call back appointments
Other duties as determined by Program needs
Volunteer Lawyers Project is committed to a diverse work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the diversity of the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.
Job Type: Full-time
Pay: $27.48 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Location:
Massachusetts (Required)
Work Location: Remote
Title: Deputy Legal Director/ Director, Center for Democracy
Company: ACLU
Location: New York, NY
