Overview
Customer Success Manager Law Jobs in Seattle, Washington, USA at TRSS
Position: Â Customer Success Manager, Global & Large Law
Employer Industry: Legal Technology
Why consider this job opportunity:
Salary up to $193,700
Comprehensive benefits package including health, dental, vision, and retirement plans
Flexible work arrangements including remote work options
Opportunities for personal and professional growth through learning and development programs
Inclusive and diverse workplace culture with a commitment to social impact
Paid volunteer days and mental health days to support employee wellbeing
What to Expect (Job Responsibilities):
Collaborate with customers to identify business challenges and design tailored use cases for legal products
Ensure seamless integration of solutions into customer workflows and drive value realization
Build and maintain strong relationships with customers, providing strategic guidance throughout their journey
Proactively address customer needs and develop strategies to enhance satisfaction and retention
Advocate for customer feedback to influence product enhancements and internal team alignment
What is Required (Qualifications):
Law degree, formal legal education, or substantial experience working with law firms or legal professionals
Experience in Customer Success, Account Management, or a related role, preferably within SaaS or subscription models
Proven ability to understand customer-specific use cases and recommend tailored solutions
Familiarity with legal technology or AI-driven platforms
Strong interpersonal and communication skills to build trusted relationships with customers
How to Stand Out (Preferred Qualifications):
Experience working with large law firms
Proven track record of driving customer success and satisfaction
Technical knowledge of legal tech advancements and trends
Experience collaborating with cross-functional teams including Sales and Marketing
A proactive and personable approach to problem-solving
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Title: Customer Success Manager Law
Company: TRSS
Location: Seattle, Washington, USA
Category: IT/Tech, Law/Legal
