Overview
Customer Service Specialist Jobs in Petaling Jaya, Selangor, Malaysia at OVER Malaysia
Title: Customer Service Specialist
Company: OVER Malaysia
Location: Petaling Jaya, Selangor, Malaysia
We’re searching for someone who loves connecting with people and tackling challenges head-on! If you’re passionate about transforming interactions into transactions and getting our customers excited about our products, we want you on our team and scale it together!
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Responsibilities
Resolve customer issues across our platform.
Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta.
Follow provided SOPs for consistent and accurate responses.
Utilise AI chatbot to increase response efficiency & customer satisfaction
Blast Promotion Message to our existing customers
Handle operational tasks such as printing return order waybills
Qualifications
Fast typer, at least 60 WPM
Ability to quickly learn and adapt to company protocols and customer service best practices.
Ability to multi-task, organize, and prioritize work
Proficiency in both Malay and English, with strong communication skills.
Professional demeanor, especially in handling challenging customer interactions.
Ability to maintain composure and not take customer remarks personally.
Salary Range: RM2k – RM3k depending on the experience and knowledge
