Overview
Customer Service Officer (Medico Legal) Jobs in Spring Hill, Queensland, Australia at Medilaw
Title: Customer Service Officer (Medico Legal)
Company: Medilaw
Location: Spring Hill, Queensland, Australia
Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an enthusiastic and driven Customer Services Officer with prior experience as medical practice receptionist/administration or skilled customer service administrators with contact center experience who might be seeking a change…
Reporting to the Customer Service and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.
Job Description
Responsibilities will include but are not limited to:
Liaising with customer to plan and implement agreed services
Scheduling of appointments.
Maintaining busy inboxes, with queries, appointments and non-appointment services
Providing administrative and operational support to consultant practitioners
Providing information and advice to customers, or prospective customers
Undertaking other tasks assigned to the Customer Services team, and supporting the greater team in general.
Qualifications
To be considered for this role you will have:
Demonstrated the ability to provide excellent customer service
Excellent verbal, written and interpersonal communication skills
Demonstrated the ability to work independently and within a group environment
A personal approach which is enthusiastic, friendly and helpful
Strong prioritisation skills while maintaining a level of flexibility
Attention to detail is a must
Computer literacy, with proficiency in Microsoft Office (Word/Excel)
Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
Additional Information
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
