Overview
Customer Service Intake Specialist Jobs in Baton Rouge, Louisiana, USA at Joubert Law Firm
Do you love helping people and serving those who need it? Do you enjoy working in an upbeat, energetic office? Do you have mad organizational skills and love creating order? Are you a natural “people-person” who can connect with strangers? Are you driven to succeed, goal-oriented, and motivated by success? If so, then we want you on our team.
Joubert Law Firm seeks a motivated, self-starter for our Baton Rouge office to join our intake team. We are looking for an outgoing, focused individual who can manage a high-volume and time-sensitive workflow effectively and efficiently. Strong people skills are necessary. The position requires one to work both independently and within a team environment. The position focuses on confidently presenting clear information to potential new clients.
This role requires strong communication skills via phone, text, email, data entry, and other tasks related to potential case intake. Our Intake Specialists possess qualities that build relationships and are client focused. They serve our potential clients and answer their inquiries. They are compassionate, understanding, and patient.
Key Responsibilities Include:
Handling phone calls, text messages, and emails from potential new clients;
Frequently communicating with clients;
Maintaining and updating our case management software.
Our Customer Service and Intake Specialists establish caring relationships with our clients and collaborative partnerships with our attorneys and support team. This position is for someone seeking a long-term commitment with growth opportunities.
At Joubert Law Firm, our approach to clients is of service, compassion, and respect. We aim to do everything we reasonably can to help our clients recover physically, emotionally, and financially.
We are looking for people who are:
Kind;
Service-oriented;
Respectful;
Resourceful;
Ethical;
Responsible and trustworthy;
Self-motivated;
Accountable for results;
Meticulous attention to accuracy, detail, and organization;
Excellent verbal and written communication skills;
Proficient in all Microsoft Office 365 computer programs;
Proficient in case management software;
Able to multi-task and function positively in a fast-paced environment;
Able to make timely decisions in the face of obstacles, difficulties, and challenges.
Experience is desired but not required.
Requirements:
Our ideal candidate will have at least a year of experience in customer service or working in a law firm.
Candidates should be familiar with the law, legal procedures and protocols, and the court system.
Candidates should also know the basics of the day-to-day operations of a law office.
Must be computer literate and have a working knowledge of case management software.
Excellent communication and people skills are essential.
Candidates must have secretarial and organizational skills and be able to prioritize and handle multiple tasks simultaneously effectively.
Full-time team members receive two weeks of paid vacation, one week of paid sick leave, and about ten paid holidays yearly. Joubert Law currently offers the following group benefits to full-time team members:
Medical insurance
Life insurance
401(k), with a 4% Company Match
Corporate Wellness Program
Joubert Law Firm Swag
Part-time team members are offered the following benefits:
Great learning environment
Corporate Wellness Program
Joubert Law Firm Swag
The offered pay to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the industry, education, etc.
If you’d like to be part of a growing, well-respected, collaborative, and awesome team, we can’t wait to hear from you.
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Title: Customer Service Intake Specialist
Company: Joubert Law Firm
Location: Baton Rouge, Louisiana, USA
Category: Law/Legal
