Overview
Court Operations Clerk (Court Bailiff) Jobs in Medford, OR at Judicial Department
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**THIS IS A 100% REMOTE ROLE AND MUST LIVE IN LOUISIANA**
Job Purpose:
Responsible for providing quality and timely customer service to various audiences associated with correctional facilities, company personnel, and partners. Provide administrative services for incarcerated individual calling accounts, video visitation, tablet administration, basic phone repair, and analyzing incarcerated individual calls and video visitation sessions via Securus interfaces. Ensures data integrity and proper system functionality of all Securus onsite products.
Essential Duties:
Primary representative between on-site facility personnel, company management & other company personnel.
Maintain a high level of ongoing effective communication with management to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
Administration of PIN/PAN data entry, blocks and unblocks, debit & prepaid transactions, investigations of incarcerated individual and facility complaints, maintaining and repairing incarcerated individual phones and/or video visitation terminals, aiding with administration of incarcerated individual tablets, processing of internal documents, and generate reports as requested. Complete Voice Biometrics Enrollment and Re-Enrollment.
Assist facility with video visitation duties such as: friend and family check in, scheduling requirements, creating a video visitation appointment, etc.
Assist Tech Support in the maintenance of computer hardware, software and telephony equipment by providing troubleshooting results
Keeping accurate logs and documentation, conveying messages and information in writing and/or via e-mail to both company management and customer
Open, address, resolve and track heat tickets and advise customer and Securus manager of service affecting issues
Maintain effective operation of all Securus product components including hardware, software, telephony equipment, video visitation and tablet equipment
Uses the Incarcerated Calling System and Securus Video Visitation System for investigative purposes when requested per subpoena.
Administration of call detail reports and burning recordings to CD per subpoena.
Taking direction from correctional facility on internal investigations. Listening to recordings and/or reviewing videos, burning recordings and/or videos to CD and reporting findings back to correctional facility and/or attorneys in verbal and written form
Testify in court when required as to how system operates and maintain chain of custody of records and recordings
Knowledge, Skills, & Abilities:
Demonstrates proficient understanding of the customer’s service needs and works to improve the operation of their facility with regard to all of Securus products, such as: Incarcerated Calling System, Video Visitation and/or Tablets
Uses internet browser, VPN, Microsoft Office for systems access and reporting
Uses small hand tools to make incarcerated individual phone and/or video visitation repairs
Is courteous, friendly and professional
Arrives on time and works the agreed upon schedule
Communicates effectively and timely with internal and external customers
Microsoft Operating System experience including, but not limited to Outlook, Excel, & Word
Enthusiastic approach to customer service
Self-starter and strong work ethic
Outstanding oral/written communication skills
Strong organizational and follow up skills
Must be able to work in a fast-paced environment where problem resolution times are measured in hours
Must exhibit all of the company’s cultural attributes
Strong work ethic
Basic Telephony concepts
Minimum Qualifications
High school education or equivalent
One year of related work experience
Preferred Qualifications
Prior experience in a telecommunications environment
Physical Requirements:
Minor repair work may involve standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.
May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Occasionally may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$15.94-$18.18/hour (depending upon experience)
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.
Title: Court Operations Clerk (Court Bailiff)
Company: Judicial Department
Location: Medford, OR
