Overview
Contract Attorney Jobs in Franklin, TN at Loews Customer Engagement Center and Distribution Services
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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ServiceNow AIOps JD
Key responsibilities
Able to design & implement ServiceNow AIOps capabilities in ServiceNow ITOM.
Experience implementing Event Management, Operational Intelligence and Health Log analytics
Architect and Implement AIOps use cases by integrating ServiceNow with other event sources like Dynatrace, SolarWinds, Splunk etc
Collaborate with stakeholders across Infra, application and service management to align on AIOps strategy
Design and configure even co-relation rules , noise reduction, anomaly detection
Required Skills
7+ years of IT experience with atleast 3 years specifically focused on ServiceNow AIops/ITOMP
Proven expertise in ServiceNow Event management, Operational Intelligence and CMDB/CI relationships
Sound understanding of Monitoring/Observability tools and integrations
Hands on experience with ServiceNow business rules, script include and flow designer
Familiarity with AI/ML concepts in operational monitoring
Certification on ServiceNow – CSA, CIS – ITOM/Event Management
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Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation
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Deliver
No
Performance Parameter
Measure
1
Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
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Mandatory Skills: AIOPS Consulting.
Experience: 5-8 Years.
Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Title: Contract Attorney
Company: Loews Customer Engagement Center and Distribution Services
Location: Franklin, TN
