Overview
Contract Administrator Jobs in Saint Louis, MO at McCormack Baron Salazar
Responsibilities:
Answering and Screening Calls: Handling inbound calls, assessing potential clients’ needs, and determining if their case meets the firm’s criteria.
Gathering Client Information: Collecting detailed information about potential clients and their cases, including contact details, relevant events, and documentation.
Scheduling Appointments: Coordinating consultations and follow-up appointments with attorneys or legal staff.
Providing Case Updates: Keeping clients informed about the status of their initial intake and next steps in the process.
Explaining Services: Clearly communicating the firm’s legal services and processes to potential clients.
Maintaining Records: Inputting and managing client information in the firm’s case management system accurately and efficiently.
Customer Service: Providing excellent customer service to ensure a positive experience for potential clients, even if their case is not accepted.
Coordinating Referrals: Referring potential clients to other firms or resources if their case does not fit the firm’s scope of practice.
Working with Attorneys: Collaborating with attorneys and legal teams to evaluate new cases and provide relevant client information.
Meeting Performance Metrics: Achieving goals related to call volume, case qualification, and client conversion rates.
Qualifications:
Bachelor’s degree in Legal Studies or related field is preferred.
Prior experience in a legal intake or client services role is highly desirable.
Excellent interpersonal and communication skills, with the ability to engage and empathize with clients effectively.
Strong organizational skills and attention to detail to ensure accurate and complete documentation.
Knowledge of legal terminology, procedures, and case management systems is advantageous.
Ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
Proficiency in using computer systems and software for data entry and documentation.
Maintain a professional and courteous demeanor while interacting with clients and colleagues.
Ability to handle sensitive and confidential information with integrity and discretion.
Bilingual proficiency in English and Spanish is a plus.
Benefits:
401(k)
401(k) profit sharing
Dental insurance
Free parking
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Vision insurance
Wellness program
Monday through Friday 9 a.m. to 5 p.m.
Title: Contract Administrator
Company: McCormack Baron Salazar
Location: Saint Louis, MO
