Overview
Congressional and Regulatory Investigations Project Assistant Jobs in United States at WilmerHale
Client Service/Intake Specialist for Law Firm
We are seeking a dedicated and professional Client Service/Intake Specialist to join our law firm. This role is crucial in managing the initial contact with potential clients and ensuring a smooth onboarding process.
## Key Responsibilities
Client Intake:
– Serve as the first point of contact for potential clients, responding to inquiries via phone, email, and in-person
– Conduct initial client interviews, gathering essential information about their legal concerns
– Evaluate case suitability and perform preliminary conflict-of-interest checks
Information Management:
– Collect and organize client data, including personal details and case-specific information
– Enter client information accurately into the firm’s case management system
– Ensure all documentation adheres to legal and confidentiality standards
Case Evaluation and Scheduling:
– Perform initial assessments of potential cases to determine their viability
– Coordinate with legal teams to provide them with necessary case details
Client Relations:
– Maintain professional and empathetic communication with clients throughout the intake process
– Provide general information about the firm’s services
– Build and maintain relationships with clients, ensuring they feel supported from the first interaction
Qualifications
– Strong communication skills, both written and verbal
– Excellent attention to detail and organizational abilities
– Proficiency in word processing, spreadsheet, and database software – Clio
– Basic understanding of various legal specialties
– Ability to multitask and work efficiently in a fast-paced environment
– Customer service orientation with a compassionate and patient demeanour
What We Offer
– Competitive salary starting
– Monday to Friday work schedule
– Comprehensive benefits package including medical, dental, and vision insurance[8]
– Professional development and growth opportunities within the firm
Join our team and play a vital role in ensuring efficient case management and client satisfaction. Your contribution will be essential in maintaining our firm’s reputation for excellence in client service.
Job Type: Contract
Pay: $21.00 – $35.00 per hour
Benefits:
Paid time off
Schedule:
8 hour shift
Experience:
Client Service/Intake Specialist: 1 year (Required)
Law Firm: 1 year (Required)
Work Location: Remote
Title: Congressional and Regulatory Investigations Project Assistant
Company: WilmerHale
Location: United States
