Compliance Officer, Finance & Banking Jobs in Edmonton, Canada at Government of Alberta
Role Responsibilities
Are you interested in working within a client-focused team involved in filing compliance and collection of monies? As a Compliance Officer (Tax Collections), you will manage a caseload of files, contact clients to clarify requirements, negotiate payment and filing arrangements, proceed with legal actions as required, and document decisions.
Your day-to-day work will include:
Contacting taxpayers and debtors to discuss outstanding balances, negotiate payment or filing arrangements, and explain obligations.
Reviewing and analyzing information to assess a taxpayer’s or debtor’s situation, including basic review of accounting and financial records.
Recommending and taking enforcement action where appropriate, including legal actions to ensure filing and payment of outstanding balances.
Maintaining accurate case files including correspondence, file notes, and records of discussions to document and justify actions taken.
Educating clients on their requirements and obligations to file and/or pay, and promoting electronic filing and payment options.
Responding to inquiries from taxpayers, debtors, employers, accountants, and their representatives on account status and next steps.
We will train you on Alberta programs, internal systems, and procedures. The successful candidate will have strong communication skills, sound judgment, excellent ability to organize and a willingness to learn.
Negotiation & conflict resolution: respectful assertiveness, ability to influence outcomes, and de-escalation skills.
Organization & case management: ability to manage competing priorities, deadlines, and follow-ups.
Written communication: ability to create clear and complete file notes/correspondence and document decisions accurately.
Analytical judgement: ability to assess information, ask strong diagnostic questions, and choose appropriate next steps.
Professionalism & integrity: discretion with confidential information and consistent decision-making.
Adaptability: resilience and effectiveness in a changing, deadline-driven environment.
We encourage applications from candidates with recent transferable experience. You may be a strong fit even without tax collections experience if you have recent experience in areas such as:
dispute resolution, enforcement or regulatory compliance
case management environments, employment standards or labour enforcement, or
Title: Compliance Officer, Finance & Banking
Company: Government of Alberta
Location: Edmonton, Canada
Category:
