Overview
Compliance Manager Jobs in Atlanta, GA at hrEdge
Department: Compliance
Reports to: Senior Compliance Attorney
Direct Reports: Compliance Analyst(s) / QA Specialist(s)
Classification: Full-time, Exempt
Location: Office
Position Summary
Our client is a multi-state law firm representing national and regional banks, automobile financing lenders, hospitals, medical service providers and other lenders and financial institutions. Their clients hire them to resolve consumer and commercial debts in a professional and respectful manner.
The Compliance Manager owns the day-to-day operation of the firm’s compliance management system across all states in which the firm conducts collections litigation. This is a non-attorney role reporting to the Senior Compliance Attorney, who retains responsibility for legal interpretation and regulatory positions. The Compliance Manager translates those positions into monitoring, testing, documentation, and corrective action, and serves as the firm’s primary operational point of contact for client audits and examinations.
Success in this role is measured by clean client audit outcomes, defensible documentation, timely closure of corrective action items, and early detection of process breakdowns before a client or regulator finds them.
Key Responsibilities
Client Audits and Examination Response
- Serve as the firm’s operational lead for creditor client audits — onsite, remote, and desk reviews — including scheduling, pre-audit questionnaires, document requests, evidence production, opening and closing meetings, and post-audit follow-through.
- Maintain a standing audit-readiness file: policies, standard operating procedures, licensing and bonding records, insurance certificates, organizational charts, training rosters, background screening attestations, information security documentation, and sample-ready case files.
- Draft responses to audit findings and negotiate practical remediation timelines subject to the Senior Compliance Attorney’s review; own corrective action plans through verified closure.
- Track findings, root causes, and remediation status across all clients in a single register; identify repeat and cross-client themes and escalate systemic issues.
- Complete client compliance questionnaires, annual re-certifications, and ad hoc information requests accurately and on schedule.
- Prepare recurring compliance reporting packages for clients — complaint logs, dispute activity, quality assurance results, training completion, and incident summaries — consistent with each client’s scorecard and service requirements.
Internal Quality Assurance and Call Monitoring
- Own the quality assurance program for consumer-facing activity, including call monitoring, correspondence review, and pleadings and affidavit spot checks.
- Maintain calibrated scorecards covering required disclosures, validation and dispute handling, cease and attorney-representation notations, bankruptcy flags, payment authorization capture, professionalism, and documentation quality.
- Conduct monthly calibration sessions with collections, litigation support, and client services managers so scoring remains consistent across reviewers.
- Deliver quality assurance results with trend analysis to department managers; recommend coaching, retraining, or process changes and verify that they occur.
- Investigate consumer complaints, attorney general inquiries, Better Business Bureau matters, and client-forwarded escalations; document findings, corrective action, and closure within client-mandated turnaround times.
- Monitor payment processing and authorization practices against firm policy and applicable ACH and electronic funds transfer requirements; escalate authorization and revocation handling gaps.
Vendor and Process Server Oversight
- Administer the firm’s third-party oversight program: initial due diligence, risk tiering, contract compliance, and periodic re-vetting of process servers, skip trace vendors, letter and print vendors, payment processors, and court runners.
- Verify and track process server licensing, registration, bonding, and jurisdiction-specific appointment requirements; maintain an expiration calendar with advance renewal prompts.
- Audit service of process quality, including affidavit accuracy and completeness, attempt logs, timestamp and geolocation data where available, and consistency between the affidavit and the underlying attempt record.
- Investigate service challenges, motions to set aside, and defective service allegations; identify vendors with elevated failure or dispute rates and manage performance discussions or removal.
- Maintain vendor scorecards and conduct documented annual reviews; confirm that vendors carry required insurance and appropriate data protection and confidentiality obligations.
Policy, Training, and Regulatory Support
- Maintain the firm’s policy and procedure library, including version control, annual review cycle, attestation tracking, and distribution of changes to affected teams.
- Build and deliver onboarding and annual refresher training on consumer protection requirements, firm policy, and client-specific requirements; maintain auditable completion records.
- Support the Senior Compliance Attorney in monitoring regulatory and case law developments, state licensing renewals, and changes to client requirements; convert new requirements into concrete process, system, and training changes.
- Assist with information security and privacy program tasks, including access reviews, incident documentation, and safeguarding of consumer data.
Reporting and Analytics
- Produce monthly and quarterly compliance dashboards for firm leadership covering quality assurance results, complaint volume and disposition, audit and corrective action status, vendor performance, and training completion.
- Pull and validate data from the firm’s case management system to support testing samples, root cause analysis, and client reporting.
- Recommend system controls, workflow changes, and automated checks that prevent recurrence rather than relying on detection after the fact.
Benefits
Salary Range: $95K to $100K/year
Benefits Available
PTO
Parking
Dental Insurance
Health Insurance Georgia: Kaiser
Life Insurance (Company Paid)
Life Insurance Permanent (Voluntary)
Long Term Disability
Short Term Disability
Vision Insurance
• Bachelor’s degree, or an equivalent combination of education and directly relevant experience.
Title: Compliance Manager
Company: hrEdge
Location: Atlanta, GA
Category:
