Overview
Collections Representative – Legal Jobs in Minneapolis, MN at Meyer, Njus, Tanick, Linder & Robbins, PA
Job Overview
Meyer, Njus, Tanick, Linder & Robbins, PA is seeking an experienced collections call agent to work in a small law office setting. Call agents are responsible for receiving incoming and making outgoing calls to consumers as part of the collections process.
PRIMARY DUTIES/RESPONSIBILITIES
- Contact consumers, third parties, and attorneys to negotiate repayment of consumer debts
- Maintain queue of accounts with multiple phone calls a week and other scheduled reviews
- Develop technical knowledge in the legal and collection processes to effectively communicate with consumers, third parties, and attorneys
- Maintain knowledge of and perform tasks in accordance with Fair Debt Collection Practices Act, State, and other applicable federal standards and regulations
- Record information regarding the financial status of the consumers and status of collection efforts in company’s personalized software
- Handle multiple inbound and outbound calls on a daily basis
- Calculate percentages and payments quickly and accurately using a calculator
- Perform light skip tracing duties
- Draft correspondence to consumers, third parties, and attorneys
- Be familiar with and adhere to all company and department polices & procedures
- Complete projects and tasks as assigned by Call Center Management, Attorneys, and General Manager
- Meet collection goals and productivity standards established by Call Center Management
SKILLS AND QUALIFICATIONS
- At least one year of collections experience, preferably in a legal setting
- Knowledge of the Fair Debt Collection Practices Act (FDCPA) and other applicable laws
- Ability to listen and empathize with consumers’ situations
- Exceptional communication skills (oral and written)
- Capable of working independently and adapting to a fast-changing environment
- Strong attention to detail and ability to complete job duties with a high degree of accuracy
- Ability to work with members at all levels of the organization
- Excellent interpersonal and negotiation skills
- Problem solving and critical thinking
- Basic math skills
- Ability to talk and type on the phone simultaneously
- Ability to reach monthly goals set by Call Center Management
- Capable of following instruction, seeking appropriate approvals, and complying with policies and procedures
- Previous experience using Microsoft Excel, Word, and Outlook
- Maintain a high level of confidentiality
- Able to pass a criminal background check
- High School Diploma
What We Offer
- Health insurance
- Dental insurance
- Vision insurance
- Personal time off
- 401(k) retirement plan
- Fitness center
Job Type: Full-time
Pay: $20.00 – $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Title: Collections Representative – Legal
Company: Meyer, Njus, Tanick, Linder & Robbins, PA
Location: Minneapolis, MN
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