Overview
Client Services & Operations Coordinator Jobs in Remote at Tectonic Law PC
Come join our team and serve the Town of Granby and Granby Police Department!
As the Granby Police Department Support Service Manager, you coordinate and perform a wide variety of responsibilities and complex administrative duties to support the Police Department. Provide information and assistance to the public regarding police functions and assistance. These tasks include processing and distributing police reports to multiple agencies, transcribing reports and documents, managing the Records Management System, the statistical reporting to State, processing and tracking of the property room, greeting the public, answering telephones, and processing internal department general accounts payable and receivable.
The Support Service Manager also assists the Granby Chief of Police on report writing, record retrieval, evidence submission, monthly credit card reconciliation, special projects, and other requests as necessary. Assist with grant writing, budgeting for the department, and fulfill the role of CCIC/NCIC Coordinator. Support Service Manager administers necessary computer hardware, software, and online web portal access. He/She is a Certified Crime Scene Investigator and is the Evidence Specialist for the department, serves as the Department’s Public Information Officer, and supervises the Support Services Technician.
Essential Duties/Responsibilities
SUPPORT: Actively support the vision, mission, procedures, programs, goals, objectives and philosophies of the Town of Granby and the Police Department.
MEETINGS: Attend and participate in meetings as needed and appropriate.
RECORDS MANAGEMENT SYSTEM: Maintain compliance with FBI NIBRS reporting guidelines for all crimes reported through the RMS system. This includes programming of the arrest codes for criminal, traffic and municipal code violations. Reduce the number of rejections by verifying that reports are entered with the proper coding by officers before submission. Conduct searches for duplicate entries of individuals and vehicles to eliminate unwanted entries and verify consistency of data entered. Delegation of these duties may occur as appropriate.
EVIDENCE SPECIALIST: Receive, catalogue and store all property submitted to the Police Department Property Room, including digital photos and electronic evidence. Assign a unique number to all items seized in criminal cases, submitted as found property, held for safekeeping, and entered as evidence. Property types are verified against FBI standards, stored using the International Association of Property and Evidence best practice guidelines, sent for lab testing when appropriate, released to the District Attorney’s Office or individual owner as necessary. This must be accomplished while maintaining the chain of custody. Copy and label evidentiary DVDs, CD’s and photos for release. Appropriately purge and destroy evidence once state guidelines for time limits of retention have passed. In conjunction with the Chief of Police or designee, conduct evidence room audits of stored evidence and property.
RECORDS RELEASE: Maintain complex and technical report files and documentation of their distribution. Distribute criminal reports to appropriate agencies including the District Attorney’s Office, 14th Judicial Courts, Social Services, Juvenile Services, other Law Enforcement Agencies, Probation Departments and the public while adhering to the Colorado Open Records Act for release of Criminal Justice Records. Comply with the requirements of limiting release of juvenile offense information, victims of neglect or abuse, victims of sexual assault, and other State Statute or Court Ordered regulation. Seal of records in electronic and physical form when required. . Delegation of these duties may occur as appropriate.
BODY CAMERA: Maintain the integrity of the database for the body camera system. Burn CD’s for release to the District Attorneys’ office. Conduct periodic reviews of evidentiary video footage to verify videos are locked and properly coded for retention.
POLICY AND PROCEDURE: Work with the Chief of Police and supervisory staff to edit, update and maintain the policy and procedure manual. Verify that officers receive updates and are aware of any procedural changes.
SOCIAL MEDIA: Maintain the department’s social media page. Enter status updates, post photos, and relay information. Periodically check for messages and ensure that they are distributed as needed.
ID CARDS: Set up and maintain the database for issued ID cards. Order cards to be printed and disseminate as necessary.
PUBLIC CONTACT: Greet and interact with citizens, witnesses, victims, defendants, attorneys, and law enforcement agencies on the phone and in person. Discern the nature of the visit and direct them to the appropriate resource which may require requesting another agency to respond. While maintaining a professional and courteous demeanor, determine if the visit is administrative in nature or criminal and if Granby jurisdiction applies.
ADMINISTRATIVE SUPPORT: Track and maintain budgetary items including the officers’ uniform account. Create and prepare statistical reports for the Chief of Police on budget, traffic violations, criminal offenses and special projects. Create and maintain various documents including business letters, spreadsheets, power point presentations, certificates, and resources for officers to use in their daily functions. Organize and maintain general accounts receivables and ensure department forms are complete and current.
SAMARITAN FUND: Maintain and track the Samaritan Fund. This includes receipt tracking, data entry, and requests for reimbursement. Report to the Samaritan Board quarterly with updates.
CRIME SCENE INVESTIGATOR: Assist officers with the processing of crime scenes and evidence by responding during on- and off- duty hours by documenting scenes, collecting and packaging evidence, taking photographs and video, diagramming scenes, and photographing and fingerprinting arrestees.
CCIC COORDINATOR: Acting liaison for the Colorado Bureau of Investigation charged with overseeing that the Granby Police Department adheres to the standards of use and security of the CCIC/NCIC criminal background system. Serves as the single point of contact for the agency when new updates, transitions or trainings are required by the CBI and shall ensure all officers comply. Provides statistical reporting of NIBRS data, complying with the FBI standards of entry as mandated by State Statute.
COURT CLERK: Serve as back up to Municipal Court Clerk. Receive and document all citations issued by the police department for violations of Town Code and Traffic Violations. Process payments in court tracking system prior to giving payments to the Town Accounts Payable for deposit. Submit driving violations to the State of Colorado for processing to include paid, default and outstanding judgments using appropriate State guidelines for point assessments. Prepare dockets for the Municipal Judge. Track any outstanding judgments, community service, and other sentences issued during court. Properly document, record and store proceedings. Prepare and send any court documents as ordered by the Judge to include but not limited to: Orders, Notice to Show Cause, and Warrants. Ensure use of court certified translators as needed are available in advance of court hearings.
GENERAL OFFICE SUPPORT: Track and order appropriate daily and special use supplies. Proofread documents for officers. Notarize documents as necessary. Mail retrieval, distribution, and sending. Purchase and package processing for all personnel. Keep forms stocked and updated.
Supervisory Duties
Directly supervises Support Services Technician/Municipal Court Clerk which includes scheduling, conflict, resolutions, and year-end evaluations.
Other Duties/Responsibilities
Distribute and collect necessary HR paperwork from Police Employees for Town HR Department. Coordinate and provide any other assistance necessary at the request of the Chief of Police.
In the absence or unavailability of the Support Services Technician or other police staff, greet and provide customer service to individuals, address miscellaneous requests from Town Administration, answer and screen phone calls, schedule meetings and associated logistics.
Answer and route phone calls for Granby Police Department staff and Administration.
Provide occasional staffing support for the Town of Granby Front Desk.
Any other duties as needed or assigned.
Employees are held accountable for all duties of this job.
Job Qualifications Knowledge, Skills, and Ability:
Ability to develop and maintain positive working relationships with other employees, other agencies, government officials, and the public.
Research, analyze and appropriately apply Colorado Revised Statues for criminal offenses, traffic violations, and children’s code.
Adapt to organizational and technological changes to identify problems and implement innovative change regarding the operation of a municipal police department.
Ability to use Microsoft Office Suite applications and proprietary software solutions.
Knowledge of basic accounting principles.
Adhere to personnel policies, rules, and regulations.
Ability to become an expert who can then train officers on proprietary software.
Exhibit technical, analytical and organization skills to develop, implement, and maintain effective record keeping systems, procedures, and policies.
Maintain the highest level of ethics and integrity.
Ability to maintain highly confidential information and protect it from inappropriate release.
Skill in responding with information in a courteous manner to citizens request for services and information about investigations that concern them. Must be able to handle irate citizen phone calls in a calm and professional manner and be able to defuse volatile situations
Ability to work without direct supervision and exercise good judgement individually or in a team setting.
Education or Formal Training and/or Experience:
Certification in Property and Evidence to be obtained within 2 years of employment.
Certification in Crime Scene Investigation to be obtained within 2 years of employment.
Court Clerk Training an advantage.
Law Enforcement knowledge preferred
Possession of/or ability to obtain an appropriate, valid Colorado driver’s license
Office skills (Microsoft Office suite including word processing and spreadsheets, ten key, and transcription)
Working Environment and Physical Activities:
Ability to sit continuously at a computer terminal or receptionist station for periods of two hours or more.
Ability to operate standard office equipment including copier, computer, fax machine, mailing machine, etc.
Ability to reach into file drawers in standard four-drawer filing cabinets.
Ability to lift up to 50 lbs. of boxed or abstract objects to maintain property room.
Hearing ability sufficient to hold a conversation with other individuals in both person and over a telephone and to use a dictation system.
Speaking ability sufficient to communicate effectively with other individuals in person or over a telephone.
Ability to multi-task, prioritize projects, and complete quality work on time with frequent interruptions.
Ability to use crime scene processing equipment effectively and in accordance with established standards of evidence collection and preservation.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Show more
Title: Client Services & Operations Coordinator
Company: Tectonic Law PC
Location: Remote
