Overview
Client Services Executive Jobs in Manchester, England, UK at Medlock Partners Ltd
Client Services Executive
All potential candidates should read through the following details of this job with care before making an application.
Location:
Manchester
Type:
Full-Time, Office-Based
Are you someone who takes pride in delivering top-tier customer service?
Our client, a highly regarded law firm with multiple award wins, is on the lookout for a Client Services Executive to join their busy and
collaborative
Client Services team. Whether you’re a law graduate looking to gain experience in a legal environment or an experienced customer service professional eager to apply
your skills
in a new sector, this opportunity could be the perfect fit.
The Role
The Client Services team forms a crucial bridge between clients and the firm’s legal teams. As the first point of contact, this team is responsible for ensuring a seamless transition from inquiry to legal support.
As a Client Services Executive, you’ll be the face of the firm to new clients, representing its values and maintaining high standards of service throughout the onboarding process.
What You’ll Do
* Deliver excellent
customer care
by assisting clients with legal inquiries across a range of
communication
channels.
* Gather and record client details accurately using case management software.
* Liaise with legal teams, ensuring inquiries are directed to the appropriate department promptly.
* Facilitate the onboarding process by conducting KYC checks and opening new client matters.
* Manage your workload effectively, ensuring all tasks and inboxes are actioned and cleared daily.
* Develop a solid understanding of the firm’s legal services and departments.
* Adapt to changing team and business priorities with
flexibility
and a
positive attitude
.
What We’re Looking For
Essential:
* Outstanding
communication skills
, both written and verbal.
* Highly organised with the ability to manage tasks independently and meet deadlines.
* Strong
attention to detail
and accurate data entry skills.
* A proven ability to meet and exceed performance targets.
Desirable:
* Previous experience in the legal sector or a similar client-focused role.
* Knowledge of Proclaim or similar case management systems (training provided).

Apply now
and
take the next step
in your career with this fantastic opportunity
Title: Client Services Executive
Company: Medlock Partners Ltd
Location: Manchester, England, UK
Category: Law/Legal
