Overview
Client Scheduling – Client Scheduling – Team Lead Jobs in Cleveland, OH at Veritext
At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. As a Client Scheduling Team Lead (Midwest), you will manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.
What you’ll get to do:
- Own the scheduling process for depositions and proceedings across Vision, Front, Snap Scheduling, MyVeritext, phone, and workflow channels—ensuring every detail is accurate and complete.
- Coordinate seamless proceedings by confirming how all parties will participate—remote, in person, or hybrid—and arranging court reporters, videographers, locations, exhibit management, and other required services.
- Deliver exceptional client service by professionally supporting clients, court reporters, subcontractors, and internal teams while proactively addressing scheduling needs.
- Be the go-to scheduling expert, confidently resolving complex client and reporter questions, reviewing case connections, profiles, and standing orders, and ensuring assignments are set up for success.
- Drive Operational Excellence by consistently achieving high standards for notice entry, phone responsiveness, email conversations, data accuracy, and scheduling quality.
- Support and mentor the Calendar team by sharing expertise, assisting with training, holding check-ins, and helping newer team members master calendar processes and procedures.
- Help shape how we work by partnering with Calendar leadership on workflows, team collaboration, training initiatives, and regional and national projects that strengthen scheduling best practices.
The kind of teammate we’re looking for:
- 2+ years of related experience
- Proficiency in MS Office required
- Proficiency in relevant software packages and applications
- Must possess excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must be detail oriented, organized and be able to multi-task
- Proactive and motivated with strong problem solving and follow up skills
- Must be able to work both independently and with a team
Why You’ll Love Working at Veritext:
We believe great work starts with feeling supported—at work and beyond. Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.
- Competitive compensation & comprehensive benefits – Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
- Financial wellness – A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
- Work-life balance – Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
- Mental health & wellness support – Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
- Learning & career development – Ongoing training, mentorship, and resources to help you continue building your skills and growing your career.
- A culture where you can thrive – Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like Veritext Summer Camp and Wellness Week.
- Make an impact beyond your role – Through Veritext Cares, employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.
About Veritext
Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services. We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.
Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America. By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.
At Veritext, our people are at the center of our success. We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.
Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.
About This Posting
Compensation ranges, when provided, represent the expected base pay range for this position. Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.
Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.
Title: Client Scheduling – Client Scheduling – Team Lead
Company: Veritext
Location: Cleveland, OH
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