Overview
Client Relationship Manager Jobs in Bengaluru, Karnataka, India at B.N. Nagaraja Family Law
Title: Client Relationship Manager
Company: B.N. Nagaraja Family Law
Location: Bengaluru, Karnataka, India
Job Title:
Customer Relationship Manager (CRM) – Family Law
About Us
B N Nagaraja Family Law is one of Bengaluru’s most trusted law firms, dedicated exclusively to family law. We handle sensitive matters such as divorce, child custody, maintenance, and domestic violence with a client-first and ethical approach.
Role Overview
We are looking for a highly responsible and emotionally mature Customer Relationship Manager to handle client communication, case coordination, and internal updates.
This role is critical, as you will be the primary point of contact for clients, ensuring they are informed, supported, and handled with professionalism at every stage of their case.
Key Responsibilities
Act as the single point of contact for clients for all case-related updates
Provide regular and timely updates to clients on their case progress
Maintain and update daily case diaries and internal tracking systems
Coordinate with advocates to ensure accurate communication of case status
Handle sensitive client situations with emotional stability and professionalism
Build and maintain strong, trust-based client relationships
Ensure proper file management and documentation
Follow up with clients and internal teams to ensure no delays or gaps
Be proactive in identifying issues and resolving them efficiently
What We’re Looking For (Ideal Candidate)
Strong communication skills in Kannada & English (mandatory)
Emotionally stable, calm, and composed under pressure
Ability to handle sensitive and high-stress client situations
Highly organized and detail-oriented
Quick learner with the ability to understand legal processes
Strong sense of responsibility and ownership
Ability to be firm yet empathetic with clients
Proactive mindset — does not wait for instructions
Preferred Background
Experience in client handling/customer relationship roles
Experience in legal field/law firms is an added advantage
Familiarity with basic legal processes is a plus
Key Expectations
No delays in client communication
No missed updates or follow-ups
High level of professionalism and confidentiality
- Consistent coordination with the internal legal team
