Overview
Client Experience Specialist Jobs in Savannah, GA at The Brown Firm LLC
Position Summary
The Client Experience Specialist (CXS) is responsible for ensuring every client receives exceptional care and consistent communication throughout their case journey. This on-site, in-office role implements and executes client experience protocols, proactively checks in at key case milestones, follows up with unresponsive clients, and supports the firm’s promotional client experience initiatives. The ideal candidate is organized, detail-oriented, and passionate about delivering an outstanding client experience.
Qualifications
- Professional, positive, and empathetic with excellent verbal and written communication skills.
- Strong organizational, time management, and multitasking abilities with exceptional attention to detail.
- Customer service and/or client relations experience required.
- Experience with customer management software and Microsoft Office Suite.
- Strong relationship-building skills with the ability to maintain confidentiality and professionalism.
- Self-motivated and able to work collaboratively in a fast-paced legal environment.
Benefits
- Competitive compensation ($20 p/hr + bonuses)
- Paid time off and holidays
- Health, dental, and vision benefits
- Opportunities for professional growth and development
- Supportive and team-oriented work environment
If you enjoy creating exceptional client experiences and believe every client deserves consistent communication and personalized attention, we’d love to hear from you.
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Associate (Required)
Experience:
- customer service: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Savannah, GA 31406 (Required)
Work Location: In person
Title: Client Experience Specialist
Company: The Brown Firm LLC
Location: Savannah, GA
Category:
