Overview
Client Advocate/Bilingual – Spanish Jobs in Birmingham, Alabama, USA at Tbwa Chiat/Day Inc
Position: Client Advocate (Bilingual – Spanish)
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!
What
We Value
Client Commitment
Integrity
A Will to Win
Teamwork
Personal Accountability
Passion
What You’ll Do
Bilingual Client Advocates will be at the forefront of our client acquisition efforts, engaging with potential clients via telephone and email to understand their needs and effectively communicate how our legal representation can address those needs. The agent’s role is crucial in retaining these potential clients by providing empathetic and professional assistance. They will navigate inquiries with ease, resolving any issues or concerns that may arise with professionalism and efficiency.
In this fast-paced call center environment, speed and accuracy are vital as you swiftly document client information with precision. Moreover, the candidate’s ability to seamlessly translate conversations and legal documents ensures effective communication, bridging language barriers and fostering trust with clients who require bilingual assistance. If you’re someone who thrives in a fast-paced setting, possesses strong communication and translating skills, and is eager to learn the nuances of sales while making a meaningful impact, then this role is tailor-made for you.
Responsibilities
Possess the capacity to thrive in high-pressure situations or stressful work environments
Demonstrate adaptability to various visual learning styles
Proficient in utilizing tools, resources and software effectively
Must have the ability to multitask
Ability to work well under pressure
Ability to type 35+ WPM
Must demonstrate proficiency in accurately translating both verbal conversations during calls and written documents.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Customer Service experience (Preferred)
High school or equivalent (Required)
Microsoft Office: 2 years (Required)
What You Get
Job Types: Full-time
Vision insurance
Health insurance
Supplemental Insurance
Paid time off
Paid Holidays
Paid Inclement Weather Days
Opportunity to earn monthly performance bonuses!
Schedule:
8 hour shift
Monday-Friday
8am-5pm
Pay:
A diverse and inclusive workplace.
ALEXANDER SHUNNAH TRIAL ATTORNEYS is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Title: Client Advocate/Bilingual – Spanish
Company: Tbwa Chiat/Day Inc
Location: Birmingham, Alabama, USA
Category: Law/Legal
