Overview
Child Legal Support Assistant I (HCA/CSSD #7709+) Jobs in Santa Fe, NM at State of New Mexico
We are a growing Charleston Personal Injury Law Firm with a fast-paced, team environment working with injured clients and their legal concerns. We are looking to expand our Intake Department which offers flexible scheduling to culminate in 40 hours per week.
All members of the Intake Department must have availability to be staffed within all of our working ours of 7am-8pm Monday-Friday and 9am-5pm Saturday & Sunday.
In addition to the hourly rate of pay, our Intake Department are also given bonuses for each case they successfully sign.
Why you should apply (at a glance)
Voted one of the Best Law Firms to Work For 2023
Competitive benefits
Company events
Centralized local office
Bonus pay
Commitment to employee career growth
Quarterly Departmental Awards/Excursions
If you have a competitive spirit, love working in a team environment, and believe in fighting for the little guy then we invite you to apply today!
Legal Case Consultant- Legal Intake
Role Objective:
You are the first voice anyone who calls our firm will hear, so it’s imperative that you greet callers with a warm, friendly, and welcoming demeanor. The objective of the full-time New Client Advocate is to leave every caller feeling appreciated, heard, and valued, regardless of whether we are able to take their case or not.
Compensation:
$16-$20 hour
Responsibilities:
Obtain new client information by answering incoming calls, discussing facts with potential new clients (PNC), and verifying all information is correct
Accurately enter client information in the case management system (Litify) and document intake activity in a timely manner (calls, texts, emails, etc)
Once a PNC is qualified as a case we “want” you will assist PNCs with e-signing documentation, scheduling investigators to meet with PNCs, or scheduling them to come to the office to sign. If there is hesitation, it is your job to sell the firm and our services
Follow up on all outstanding Intakes from the night/day before in an attempt to convert
Set up new Matters in Litify and assign them to the proper Matter Team
Continue to follow up on potential new clients regarding missed appointments or unsigned electronic documents
Quickly reroute existing client calls to the Case Manager or Attorney
Qualifications:
Prior customer service experience
Bilingual a plus
Ability to provide empathy to potential clients
Conflict resolution skills
Call control
Prior sales experience a plus
Excellent computer skills
Ability to handle disruptions in your day and re-focus
Ability to meet KPIs
Attention to detail and accuracy
Ability to problem solve and think on your feet
Ability to work nights and weekends a must
About Company
We believe that our team members are the most important contributors to the success of our firm. We are pleased to be able to offer a full and ever-expanding benefits package outlined below:
100% firm paid Health Insurance
100% firm paid Short Term Disability
15 days PTO (to increase annually)
10 paid Holidays
Voluntary Life Insurance
Voluntary Dental Insurance
Voluntary Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Company Full Match
Early Release Fridays Year Round (Position dependent)
Wellhub Membership (free and discounted gym memberships for employees and their families)
Early Release Fridays year round
Quarterly Firm Events (We like to have a good time together!)
Title: Child Legal Support Assistant I (HCA/CSSD #7709+)
Company: State of New Mexico
Location: Santa Fe, NM
