Overview
Case Manager Jobs in Bengaluru, Karnataka, India at TERES
Title: Case Manager
Company: TERES
Location: Bengaluru, Karnataka, India
Company Description TERES is a legal technology company dedicated to empowering the legal world through advanced tech solutions for international arbitration and litigation hearings. The team combines state-of-the-art artificial intelligence, purpose-built legal tools, and expert human review to deliver faster, more accurate, and cost-effective end-to-end hearing services. Core offerings include AI-assisted, human-verified transcription, multilingual translation and interpretation, secure document management and e-bundling, hearing management services, electronic presentation of evidence, and professional audio-video setup. TERES is an approved provider for leading institutions such as Maxwell Chambers, Dubai International Financial Centre Courts, Abu Dhabi Global Markets Courts, and the Supreme Court of India, and is featured in UNESCO’s Global Toolkit on the Use of AI for the Judiciary. The company has supported more than 40% of GAR 100 firms across over 60 countries, delivering over 10,000 hours of hearings.
Role Description The Case Manager is TERES's single point of contact for all clients — owning every stage from RFQ to payment, across court reporting and document management engagements. You will travel across India and internationally to represent TERES at hearings. If you are organised, client-obsessed, and energised by variety, this role is built for you.
Client & Case Management:
▸ Single point of contact — email, phone, WhatsApp
▸ Own RFQs, quoting, and negotiation within authority
▸ Brief teams 48 hrs before hearings; stay reachable on the day
▸ Proactively manage expectations; resolve issues early
Document Bundles:
▸ Manage scope, formatting, encryption, and delivery
▸ Coordinate with Delivery team; QC before dispatch
Technology Platform:
▸ Onboard clients onto the TERES platform
▸ Triage issues; draft SOPs and requirement notes for the Tech Team
▸ Track resolutions; validate fixes before client sign-off
▸ Convert client feedback into structured product requirements
▸ Onboard clients onto the TERES platform
▸ Triage issues; draft SOPs and requirement notes for the Tech Team
▸ Track resolutions; validate fixes before client sign-off
▸ Convert client feedback into structured product requirements
Invoicing, Payments & Escalations:
▸ Dispatch invoices within 24 hrs; follow up per schedule
▸ Flag overdue receivables to COO weekly
▸ Resolve Level 1 independently; escalate Level 2+ to COO
Project Management & Process:
▸ Run concurrent cases as projects — timelines and stakeholders
▸ Maintain real-time CRM updates at every touchpoint
▸ Maintain SOPs; surface process improvements to COO
Qualifications:
- Strong case coordination and project management skills, including organizing documentation, managing timelines, and handling multiple matters simultaneously.
- Excellent communication and client service abilities for interacting with legal teams, institutional partners, and internal technical experts.
- Comfort with technology, including document management tools, video conferencing platforms, and collaboration software; prior exposure to legal tech is an advantage.
- Detail-oriented approach with strong analytical and problem-solving skills to ensure accuracy in transcripts, bundles, and hearing logistics.
- Willingness to travel (Domestic and International)
- Ability to work effectively in a hybrid environment, collaborating across time zones and maintaining high standards of professionalism.
- Fluency in English (written and spoken); additional languages and experience with cross-border matters are beneficial.
