Overview
Call Center Manager Jobs in Dubai, United Arab Emirates at Masafi LLC
Title: Call Center Manager
Company: Masafi LLC
Location: Dubai, United Arab Emirates
Your time to make ripples
We are for the restless achievers. For those who thirst for success and more. For those who never stop trying. We are Masafi. And if you have what it takes, we are ready to take the next step with you.
Things we believe in:
Inclusivity & diversity
We are an equal opportunity employer, and we believe diversity, gender balance and inclusion lead to success.
Our people
We believe passionate people propel us forward, build our culture and drive our spirit of innovation.
Hard work, integrity & ownership
We believe hard work trumps everything. And honesty and taking total responsibility are the pillars of everything we do.
A glimpse of your typical workday
Manage the daily operations of the call center to ensure timely and professional handling of customer inquiries.
Lead, coach, and motivate a team of call center agents to maintain high performance and quality service.
Resolve escalated customer issues and provide effective solutions promptly.
Monitor team performance and customer feedback to identify areas for improvement.
Develop and implement processes that enhance efficiency and customer satisfaction.
Collaborate with other departments to ensure smooth communication and resolution of customer concerns.
Prepare and present regular reports on call center performance and customer service metrics.
What will make you stand out
Minimum of 5 years’ experience in customer service roles, including at least 2 years in a supervisory or managerial position.
Fluency in both Arabic and English, with strong verbal and written communication skills.
Proven leadership skills with the ability to manage and inspire a team.
Strong problem-solving skills and ability to handle challenging customer situations calmly.
Experience working in FMCG or a fast-paced consumer environment is preferred.
Excellent organizational skills with the ability to manage multiple tasks simultaneously.
Customer-focused mindset with a commitment to delivering excellent service.
The joys:
Workspace: We mix work and play with an exclusive gym and an inspiration zone filled with indoor games, library, bean bags and of course, piping hot coffee.
Game-changing leadership: We mentor and hone future leaders through agile, dynamic and people-focused training.
Enriching rewards: Besides bench-marking industry remuneration, we offer medical benefits and discounts on all Masafi products.
Focus on wellness: We not only insist on a great work-life balance but also accompany it with a lovely wellness program.
Our story
Masafi was born in the Hajar Mountains in the United Arab Emirates. And ever since, we’ve left a mark across the region and the world.
Back in 1976, Masafi was the first naturally sourced drinking water in the UAE. Today, our portfolio consists of the finest range of pure naturally sourced water, juices, tissue papers and anti-bacterial essentials.
While we have been the market leader for over 4 decades, we never take anything for granted. Every day, we work harder to deliver the finest products that are good for people and the planet too.
We are an equal opportunity employer. Inclusivity, diversity and gender balance are the cornerstones of our business just like, wellness, mindfulness and a healthy work-life balance.
Interested in growing your career with us? Take a look at some of our current openings. We can’t wait to hear from you.
