Overview
Aumni – Law Firm Solutions – Vice President Jobs in Salt Lake City, UT at JPMorganChase
Are you looking for a meaningful career with an organization that is making a positive and lasting change within our communities? If you have been searching for a role to fulfill your sense of purpose, while surrounded by a team of like-minded individuals, then Operation New Hope is the place for you!
Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.
Position Overview: The Intake Specialist is the first point of contact for inquiries from potential clients and other community members. The Intake Specialist provides information, assist prospects with the application process, determines eligibility and then coordinates with the prospect to begin their Second Chance Journey.
Reports to: Client Services Manager
Essential Duties & Responsibilities:
Informs organizations, community partners and prospects about the Ready4Work Program.
Completes an Intake Questionnaire.
Completes data entry into ETO (the system of record).
Continues follow-up on necessary documentation so that a prospect can start the program.
Continues follow-up with the prospect until Orientation.
Conducts background checks and validates the information provided by prospects.
Refers ineligible candidates to other community partners / agencies when necessary.
Be willing to assist with drug testing.
Responsible for maintaining weekly and monthly metrics.
Other duties as assigned.
Qualifications / Experience / Education
HS Diploma or GED required. College degree preferred.
2-3 years customer service, clerical, or administrative experience.
Experience working with marginalized or underserved populations preferred.
Bilingual preferred; able to read, write, and speak English and Spanish proficiently.
Effective verbal and written communication skills.
Must possess excellent interpersonal skills.
Must be detail oriented.
Proficiency in using computers, running reports, and learning new software.
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams, and electronic client records.
Collaboration, teamwork, and the ability to multi-task.
Ability to adapt to change in a fast-paced environment.
Must have a valid driver’s license, clean driving record, and reliable transportation.
Must be able to clear a Level I Background check through the Florida Department of Corrections.
Must be able to lift up to 15 lbs.
Job Type: Full-time
Location: Tampa, FL
We offer a 35 hour work week and have a robust benefits package for our employees, including free medical, short-term disability, life insurance, and an employee discount program to name a few! We primarily follow the Federal Holiday schedule (paid) and employees are eligible for paid time off after 90 days of employment. We were honored to be named a Top Workplace in 2023 & 2024!
With 25 years of experience in providing job readiness training and supportive services to people affected by the criminal justice system, Operation New Hope is a leader in the field. We have built our reputation and track record on the belief that we all deserve a second chance. Our Ready4Release, Ready4Work, and Ready4Success programs builds stronger communities by creating opportunities for people impacted by the criminal justice system to become productive, responsible citizens saving taxpayers millions of dollars by avoiding repeated high costs of incarceration, dramatically improving public safety and reuniting families.
Our work has been praised by the last four White House Administrations, as well as law enforcement officers, business leaders, and representatives at the federal, state, and local levels. Internationally, we have been recognized by House of Mandela as a model program. We expanded into the Space Coast in August of 2023, we expanded into the Tampa/St. Pete area in 2024, and plan additional expansion throughout the State of Florida in the years to come.
We are close-knit community of passionate, like-minded professionals, who make life-changing opportunities possible every day—empowering individuals impacted by the criminal justice system to rebuild their lives and move beyond their pasts. We provide access to customized solutions for people to rebuild their lives—services and support not provided by the criminal justice system. We are honest, respectful, and forthright in our actions, adhering to the highest ethical standards. We listen and learn from each other and align ourselves with partners to leverage our collective capabilities in creating an inclusive environment. We are passionate about our mission, committed to our communities and work every day to earn their trust. We approach each opportunity with the belief that nothing is impossible, challenging everyone to make a difference.
Job Type: Full-time
Pay: $17.61 – $23.82 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
customer service, clerical, or administrative: 2 years (Required)
working with Microsoft Office products: 2 years (Required)
working with marginalized or underserved populations: 1 year (Required)
Language:
English and Spanish fluently (Preferred)
License/Certification:
Driver’s License (Required)
Ability to Commute:
Tampa, FL 33614 (Required)
Ability to Relocate:
Tampa, FL 33614: Relocate before starting work (Required)
Work Location: In person
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Title: Aumni – Law Firm Solutions – Vice President
Company: JPMorganChase
Location: Salt Lake City, UT
