Overview
Associate Region Counsel Jobs in Richmond, TX at D.R. Horton
Job Overview
Meyer, Njus, Tanick, Linder & Robbins, PA is seeking an experienced collections call agent to work in a small law office setting. Call agents are responsible for receiving incoming and making outgoing calls to consumers as part of the collections process.
PRIMARY DUTIES/RESPONSIBILITIES
Contact consumers, third parties, and attorneys to negotiate repayment of consumer debts
Maintain queue of accounts with multiple phone calls a week and other scheduled reviews
Develop technical knowledge in the legal and collection processes to effectively communicate with consumers, third parties, and attorneys
Maintain knowledge of and perform tasks in accordance with Fair Debt Collection Practices Act, State, and other applicable federal standards and regulations
Record information regarding the financial status of the consumers and status of collection efforts in company’s personalized software
Handle multiple inbound and outbound calls on a daily basis
Calculate percentages and payments quickly and accurately using a calculator
Perform light skip tracing duties
Draft correspondence to consumers, third parties, and attorneys
Be familiar with and adhere to all company and department polices & procedures
Complete projects and tasks as assigned by Call Center Management, Attorneys, and General Manager
Meet collection goals and productivity standards established by Call Center Management
SKILLS AND QUALIFICATIONS
At least one year of collections experience, preferably in a legal setting
Knowledge of the Fair Debt Collection Practices Act (FDCPA) and other applicable laws
Ability to listen and empathize with consumers’ situations
Exceptional communication skills (oral and written)
Capable of working independently and adapting to a fast-changing environment
Strong attention to detail and ability to complete job duties with a high degree of accuracy
Ability to work with members at all levels of the organization
Excellent interpersonal and negotiation skills
Problem solving and critical thinking
Basic math skills
Ability to talk and type on the phone simultaneously
Ability to reach monthly goals set by Call Center Management
Capable of following instruction, seeking appropriate approvals, and complying with policies and procedures
Previous experience using Microsoft Excel, Word, and Outlook
Maintain a high level of confidentiality
Able to pass a criminal background check
High School Diploma
What We Offer
Health insurance
Dental insurance
Vision insurance
Personal time off
401(k) retirement plan
Fitness center
Job Type: Full-time
Pay: $20.00 – $21.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Work Location: In person
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Title: Associate Region Counsel
Company: D.R. Horton
Location: Richmond, TX
