Overview
Associate – Legal Operations Department Jobs in Nugegoda, Western Province, Sri Lanka at Muve Colombo
Title: Associate – Legal Operations Department
Company: Muve Colombo
Location: Nugegoda, Western Province, Sri Lanka
JOB SUMMARY
This role is responsible for managing the initial stages of the conveyancing process by accurately setting up, progressing, and maintaining client cases. The position requires a strong focus on quality, stakeholder communication, and adherence to defined KPIs and SLAs. The role also supports continuous improvement through training, case audits, and assisting new team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Set up all cases in relevant systems and keeping them updated with all available information.
- Action all tasks related to transactions accurately and timely.
- Contact and follow up with all relevant stakeholders of the transactions accurately and in a timely manner to get them progressed.
- Review and store legal documents in the respective case files.
- Review legal documents and update the system with accurate client and case information.
- Ensure timely completion of allocated tasks within defined SLAs, while effectively managing stakeholder expectations.
- Maintain a high standard of quality in all work at all times.
- Ensure that work summaries and relevant reports are updated in a timely manner.
- Ensure the ToDos are maintained accurately and consistently.
- Ensure Data and Information accuracy of the transactions.
- Allocate FD tickets, WPs, and scans as required.
- Perform case audits to meet and enhance departmental quality standards.
- Conduct trainings to new joiners, existing staff, other departments as and when required.
- Act as pod buddies for new joiners during their training period, and also provide support to all required staff during development plans such PIP/ PDP.
