Overview
Associate Counsel Jobs in Remote at unifyCX
UnifyCX is growing and looking for an Associate Counsel to join our motivated and ambitious team.
What Will You Do?
The Associate Counsel will provide practical, business-oriented legal support for UnifyCX’s U.S. and international operations. This individual-contributor role is designed for an attorney who can independently manage a substantial commercial contract workload, advise business teams on routine legal matters, and recognize when an issue requires executive review or specialized outside counsel.
The role works closely with Sales, Operations, Human Resources, Finance, Information Technology, Security, and Compliance.
Key Responsibilities:
Commercial Contracting
- Draft, review, negotiate, and manage customer and vendor agreements, including MSAs, SOWs, NDAs, DPAs, BAAs, service-level terms, amendments, order forms, and related commercial documents.
- Advise business stakeholders on contractual risk, including indemnification, limitations of liability, warranties, intellectual property, data use, security commitments, insurance, payment terms, and termination rights.
- Use and maintain approved templates, playbooks, fallback language, and escalation standards to support efficient deal cycles and consistent risk decisions.
- Partner with Sales, Operations, Finance, Security, and Compliance to confirm that contractual commitments are operationally and technically supportable.
Day-to-Day Business Counseling
- Provide timely legal guidance on routine operational, commercial, marketing, technology, procurement, and customer matters.
- Translate legal requirements into clear, practical recommendations that enable informed business decisions.
- Review business communications, policies, and proposed practices for legal risk within established escalation parameters.
- Conduct focused legal research and monitor relevant developments affecting the company’s services and operations.
Privacy, Data Security, and Responsible Technology
- Support privacy and data-security matters in coordination with the Compliance Lead and Security team, including contractual data-processing requirements, incident response, data use, retention, and cross-border transfer questions.
- Provide legal guidance on applicable privacy, cybersecurity, artificial intelligence, and technology laws, escalating novel or high-risk questions as appropriate.
- Review customer and vendor privacy and security terms; advise on legal risk while operational teams retain responsibility for controls, evidence, monitoring, and audit administration.
Employment and Workforce Support
- Advise Human Resources on routine U.S. employment matters, including policies, employee relations documentation, accommodations, leave, separations, restrictive covenants, and workforce communications.
- Coordinate with local or specialized counsel on material employment matters, threatened claims, investigations, reductions in force, and questions arising outside the attorney’s licensed jurisdictions.
- Support the review of employment, contractor, separation, and consulting agreements using approved forms and escalation standards.
Claims, Governance, and Entity Support
- Assist with demand letters, subpoenas, legal holds, claims, and disputes; preserve relevant information and coordinate significant matters with executive leadership, insurers, and outside counsel.
- Support routine corporate governance and entity-management activities, including maintaining corporate records, preparing standard resolutions and consents, and tracking required filings.
- Help manage legal notices, regulatory correspondence, and records requests in accordance with established procedures.
Legal Operations and External Counsel
- Maintain contract templates, legal playbooks, approval workflows, matter trackers, and organized legal records.
- Coordinate work performed by outside counsel and local counsel, monitor status and spend, and ensure advice is translated into actionable guidance for internal stakeholders.
- Identify recurring legal issues and recommend practical process, training, or template improvements.
- Support knowledge transfer, stakeholder training, and other legal department priorities as assigned.
Who are you?
Qualified candidates will have the following experience/qualifications:
Required Qualifications:
- Juris Doctor from an accredited U.S. law school and active, good-standing membership in at least one U.S. state bar.
- Approximately 4-7 years of relevant legal experience, including meaningful in-house or client-facing commercial work.
- Demonstrated experience drafting and negotiating complex commercial services, technology, data-processing, or outsourcing agreements.
- Working knowledge of privacy, data security, employment, intellectual property, and general corporate legal issues.
- Ability to manage a high-volume workload, prioritize competing demands, and exercise sound judgment with limited day-to-day supervision.
- Strong written and verbal communication skills and the ability to explain legal risk in clear business terms.
Preferred Qualifications
- Experience with a business process outsourcing, technology-enabled services, SaaS, healthcare services, or other regulated business.
- Experience supporting multi-state or international operations and coordinating with local counsel.
- Familiarity with HIPAA, SOC2, PCI DSS, ISO27001, U.S. state privacy laws, GDPR, cybersecurity requirements, artificial intelligence governance, and other common security frameworks.
- Experience with contract lifecycle management or legal matter-management systems.
Core Competencies
- Practical judgment and appropriate escalation; commercial awareness; clear, concise drafting; organization and responsiveness; cross-functional collaboration; and discretion in handling confidential information.
Measures of Success
- Commercial agreements are completed accurately and within reasonable business timelines.
- Routine legal questions are resolved independently, while significant matters are identified and escalated early.
- Templates, playbooks, and legal records remain current, organized, and consistently used.
- Business teams receive clear guidance that reflects both legal risk and operational realities.
- Outside counsel is engaged thoughtfully and managed efficiently when specialized expertise is required.
Additional Information:
Work arrangement: Remote within the United States; occasional travel may be required.
Reports to: Chief Executive Officer
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
Title: Associate Counsel
Company: unifyCX
Location: Remote
Category:
