Overview
Associate Attorney (General Liability) Jobs in Mineola, NY at Miranda Slone Sklarin Verveniotis LLP
About Walker Advertising
Since 1984, Walker Advertising has been dedicated to bridging the gap between a law firm’s need for growth and the underserved community’s demand for reliable legal services. Our teams prioritize empathy and integrity, operating with respect and without ego. We pride ourselves on thinking differently and consistently raising the bar, creating a workplace environment based on trust and respect.
We recognize that our employees are not just numbers; they are individuals with families and lives beyond work. We understand that a successful and fulfilling life involves more than just a career, and that’s why, as we expand our teams, we focus on the holistic well-being of our employees.
About the role
In this role, you will work closely with our fee-share partners and team. You will be responsible for a variety of tasks to maintain and grow the fee-share partnership . Candidate must be self-motivated, forward-thinking, proactive, and able to multitask in a fast-paced environment.
What you’ll do
Coordinate with partners to gather necessary data for results from firms on a consistent basis.
Act as the first point of contact for partners seeking help with products or technical issues.
Provide troubleshooting and technical assistance to partner firms. Assess the partner’s needs and translate them into solutions.
Work with the team to ensure the accuracy of the data we have collected from partners.
Key resource to ensure clients successfully engage with the products and realize the full potential of our partnership.
Own the Partner “Customer” Experience by being proactive with the client touch points and handling any customer concerns and inquiries (reactive) in a efficient manner.
Maintain, produce, and distribute internal reports as requested and scheduled.
Maintain a positive, empathetic, and professional attitude toward partners always.
Respond promptly to partner inquiries.
Acknowledge and resolve partner complaints.
Keep records of customer interactions, transactions, comments, and complaints.
Provide feedback on the efficiency of the partner service process.
Ensure customer satisfaction and provide professional customer support.
Communicate efficiently with team members on results and offer feedback on anything that could improve the process.
Qualifications
Five years experience as a Client Service or Customer Support Representative
Outstanding sales skills and knowledge of principles and processes for providing customer and personal services.
Knowledge of administrative and customer relationship management systems such as Microsoft Office and Salesforce
Ability to prepare reports, organize files and records, multitask, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of personalities.
Excellent communication and presentation skills
Ability to work in a team environment.
Pay Range: $22-$24/hour with commission
Title: Associate Attorney (General Liability)
Company: Miranda Slone Sklarin Verveniotis LLP
Location: Mineola, NY
