Overview
Associate Attorney Jobs in Coral Springs, FL at LAW FIRM LEGAL DEPT
About you:
You are a naturally compassionate and empathetic listener, possessing strong organizational skills and effective communication abilities over the phone.
You are dedicated to delivering outstanding customer service and have a genuine passion for helping those in need. As a self-motivated individual, you thrive on continuous learning and are committed to personal and professional development. Your outspoken nature and ability to connect with others make you an ideal fit for our team at Miller Family Law, where you will play a vital role in supporting clients during significant life transitions.
Benefits:
401(k) with employer contribution
Health Insurance
PTO
Company provides access to a variety of self-developmental programs and resources aimed at fostering professional growth and development within our team.
Join us at Miller Family Law to take advantage of these excellent benefits while advancing your career in family law!
Compensation:
$75,000 – $100,000 + incentive compensation package
Responsibilities:
Client Engagement: Proactively identify and connect with potential clients, understanding their needs and demonstrating how our services can support them effectively
Relationship Management: Cultivate and maintain robust relationships with clients, ensuring they feel valued and understood from the first interaction
Ensure real-time updates to the Customer Relationship Management (CMS) system
Collaborative Sales Strategy: Work closely with our legal team to grasp the full scope of our services, enabling you to communicate our value proposition compellingly to prospective clients
Conduct initial and ongoing sales training for the team
Manage the Sales Team, which includes goals, production, capacity, best practices, metrics, intake and sales reporting, daily and weekly meetings, KPIs, etc
Develop a Knowledge Management System (KMS) to document best practices, SOPs, institutional knowledge, FAQs, onboarding, etc
Detailed documentation of the client’s journey
Client Retention and Satisfaction: Employ retention strategies to maintain high levels of client satisfaction, including regular follow-ups and exploring opportunities for additional services that could benefit the client
Progress Tracking: Monitor the progress of cases for clients, ensuring that they are receiving the support they need and that their satisfaction levels are high. Please note: While you will track case progress and client satisfaction, you will not provide legal advice or be involved in the legal aspects of case management
Feedback Loop: Solicit and analyze client feedback to continuously refine our service offerings and client communication strategies
Qualifications:
Proven track record in achieving sales targets in a B2C service environment
Exceptional communication and interpersonal skills, capable of building trust and rapport with a diverse client base
Effective organizational abilities, with the skill to juggle multiple client accounts and projects simultaneously
A proactive, client-first approach to sales and relationship management
Ability to operate both independently and as a collaborative team member
Minimum of a Bachelor’s Degree; Business, Marketing, Communications, or a related field is strongly preferred
Background in the legal industry is strongly preferred
Familiarity with the Microsoft Office suite, with advanced Excel proficiency, customer relationship management software (CRM)
Legal case management software experience is a plus
About Company
Miller Law Group is a rapidly growing family law firm with over 20 years of experience in providing exceptional legal services. Known for our trademark excellence and compassion, we assist clients in navigating the complexities of family law issues, including divorce, child custody, and financial disputes. Our approach emphasizes conversation and collaboration over litigation, allowing us to find creative solutions that best serve clients’ needs. Join our dedicated team and be part of our mission to empower individuals and families as they embark on their next chapter.
For details about the firm, check us out here: www.miller-law.com.
Title: Associate Attorney
Company: LAW FIRM LEGAL DEPT
Location: Coral Springs, FL
