Overview
Administrative Assistant- Workforce Development & Community Education Jobs in Wilmington, DE at Delaware Technical Community College
About the Company: Crosley Law Firm is a reputable and dynamic personal injury law firm dedicated to providing exceptional legal services to individuals who have been injured due to the negligence of others. We pride ourselves on our commitment to justice and the well-being of our clients. As we continue to expand our operations, we are seeking a highly motivated and compassionate Intake Specialist to join our team.
Job Description: As a Personal Injury Law Firm Intake Specialist, you will play a crucial role in our firm by being the first point of contact for potential clients. You will be responsible for effectively and empathetically communicating with individuals seeking legal representation for personal injury cases. Your main objective will be to gather necessary information, evaluate cases for potential merit, and determine if they align with our firm’s expertise.
Responsibilities:
Answer incoming calls and emails from potential clients seeking legal assistance.
Conduct initial interviews with potential clients to collect relevant details about their personal injury claims.
Gather essential case information, including accident details, injuries sustained, medical treatment received, and insurance coverage.
Assess the viability of potential cases based on established criteria and sell the services of the firm.
Provide empathetic support and guidance to potential clients, ensuring they feel heard and understood.
Document all client interactions and case details accurately and comprehensively in our case management system.
Schedule consultations and appointments for qualified cases with attorneys and follow up as needed.
Collaborate closely with attorneys, paralegals, and other team members to ensure a smooth transition of cases from intake to legal representation.
Qualifications:
Previous experience as an intake specialist, customer service representative, or in a similar role is highly desirable.
Knowledge of personal injury law and legal procedures is a strong asset.
Excellent communication skills, both written and verbal, with a high level of professionalism and empathy.
Exceptional listening skills to understand potential clients’ needs and concerns.
Strong organizational skills and attention to detail to accurately gather and document case information.
Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using case management software or willingness to learn.
Compassionate and patient nature with a genuine desire to help individuals in need.
Past sales roles will be of benefit in this position.
Being bilingual is highly desirable.
How to Apply: If you are passionate about providing support to individuals in their time of need and are interested in joining our team, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.
We appreciate all applications, but only those selected for an interview will be contacted.
Note: The job description may be modified or amended as per the requirements of the firm.
Crosley Law Firm is an equal opportunity employer. We value diversity and inclusion and encourage individuals from all backgrounds to apply.
Job Type: Full-time
Benefits:
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Education:
Associate (Preferred)
Experience:
Personal injury law: 3 years (Required)
Work Location: In person
Title: Administrative Assistant- Workforce Development & Community Education
Company: Delaware Technical Community College
Location: Wilmington, DE
