Overview
Account Manager – Legal Experience Required Jobs in Los Angeles, CA at Litigation Legal Insight
The Account Manager is responsible for providing top-notch service to Litili customers while achieving monthly sales goals and building strong customer relationships within an assigned territory and/or list of named companies.
DUTIES AND RESPONSIBILITIES:
- Achieving revenue goals
- Set goals, strategy and execution action plan to achieve quota consistently year over year
- Sell Litili’s Value Proposition to build, maintain and progress a strong pipeline and to obtain revenue goals
- Responsible for account collection to keep customers AR current
- Developing on going customer relationships
- Establish organizational maps of client business units
- Identify key stakeholders
- Discover opportunities, issues and risks
- Educate customers about Litili’s solutions and capabilities
- Visit customers in person on regular call schedule
- Problem solve and be resourceful to the customers to provide exceptional experience
- Identifying and calling on potential new customers
- Research and develop prospects into customers
- Be creative and show tenacity with developing new business leveraging all key engagement tactics (LinkedIn, phone, email, text)
- Delivering value propositions that meet the customer’s need
- Ask open ended questions, listen and understand customer needs
- Combine learnings from customers with Litili’s value proposition to drive existing customers loyalty and sales and to acquire new ones
- Attend sales meetings and training as required
- Maintaining accurate and updated customer data, sales activity and forecast in the CRM
- Update prospecting activity (pipeline, calls, KPIs,….) in CRM weekly
- Update customer activity (pipeline, calls, KPIs,….) in CRM weekly
- Update account contact information on a regular basis
- Provide monthly forecasting
- Representing Litili internally and externally
- Maintain presence at industry events to maximize sales opportunities and promote company representation and relevance
- Organize MCLE (Minimum Continued Legal Education) events to ensure consistent visibility about Litili experts to drive successful engagements and customer follow-up
- Work closely with assigned Case Manager checking on status of potential scheduled cases every day
- Working closely with other departments (Copy Services, Law Firm, Marketing)
- Maintain a professional appearance and provides a positive company image
- Perform work in a manner consistent with all company policies and safety rules
- Perform other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
QUALIFICATIONS:
- Bachelor’s degree or equivalent combination of experience and education is preferred
- 10+ years of successful experience in business to business sales as a direct contributor carrying an individual quota
- Proven track record of consistently meeting or exceeding assigned monthly goals
- Attentive to forecasting and business reporting responsibilities
- Confidence in talking with lawyers
- Knowledge of the Lawyers profession and Insurance industry
- High level of curiosity
- Must possess strong negotiation, networking, relationship building and selling skills, and excellent customer service skills
- Possess a valid and clean Class C Driver’s License issued by the Department of Motor
Vehicles and must meet the company’s insurability requirements
- Computer skills required: Customer Relationship Management (CRM) System (Sales Force ideally), Microsoft Suite, Teams, LinkedIn Sales Navigator
Other skills required:
- Excellent teamwork skills
- Desire to work in an environment rewarding strong ethical standards and conduct
- Strong interpersonal, verbal, and written communication skills
- Time management skills to prioritize and meet deadline
- Demonstrated ability to anticipate and solve practical problems
- Adaptable to change
- High accuracy in work, attention to detail
- Out of the box thinker
COMPETENCIES:
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Displays optimism and empathy in all interactions.
- Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
- Continually required to talk or hear
- While performing the duties of this job, the noise level in the work environment is usually moderate
- The employee must occasionally lift and /or move more than 45 pounds
- The employee will occasionally be required to drive long distances to other customer locations
- Up to 50% travel for sales calls, trade shows and industry events
Pay: $60,000.00 – $80,000.00 per year
Work Location: Remote
Title: Account Manager – Legal Experience Required
Company: Litigation Legal Insight
Location: Los Angeles, CA
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